Returns & Refunds Policy

Somna focuses on customer satisfaction. If there is an issue with your purchase, please contact us and we’ll work with you to find an appropriate solution.

Returns

Please contact us within 28 days of receiving your order if you would like to request a return.

Do not send your product back without contacting us first. If your return is approved, we will provide you with the appropriate return instructions and return address.

Items must be unused, in their original condition and, where applicable, in their original packaging to be eligible for a return.

Unless the item is faulty, damaged, incorrect, or otherwise required by Australian Consumer Law, customers may be responsible for return shipping costs.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, defective, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue quickly, we may request:

• Your order number
• A description of the issue
• Clear photos or videos showing the product and issue

Once reviewed, we offer a replacement, refund, or another appropriate remedy depending on the circumstances and most importantly your rights under Australian Consumer Law.

Change of Mind

We may accept change-of-mind returns if you contact us within 7 days of delivery and the product is unused and in its original condition.

Change-of-mind returns are subject to approval, and the customer is responsible for any applicable return shipping costs.

Refunds

Once an approved refund has been processed, it will be issued to your original payment method.

Please allow several business days for the refund to appear in your account. Processing times can vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law.

Orders in Transit

Orders that have already been dispatched generally cannot be cancelled. If you no longer want an order that is already in transit, please wait for it to arrive and contact us regarding return eligibility.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

For major problems with a product, consumers may be entitled to choose a refund or replacement. Other remedies may also apply depending on the circumstances.

Contact Us

For all return, replacement and refund requests, please contact Somna Customer Support with your order details and a description of the issue.

Please do not return an item to the address shown on the original parcel unless specifically instructed by us.