Terms of Service

These Terms of Service govern your use of the Somna website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms.

1. Online Store Terms

By using this website, you confirm that you are legally capable of entering into a binding agreement or have permission from a parent or legal guardian where required.

You must not use our products or website for any unlawful or unauthorised purpose.

We reserve the right to refuse service, cancel orders, or restrict access to our website where reasonably necessary, including in cases of suspected fraud, misuse, or violation of these Terms.

2. Products and Information

We make reasonable efforts to ensure product descriptions, images, pricing, and other information displayed on our website are accurate.

However, product colours and appearance may vary slightly depending on your device, manufacturing variations, or product updates.

We may modify, discontinue, or update products and prices at any time without prior notice. Obviously this does not affect those orders already placed.

Nothing in these Terms excludes any guarantee, right, or remedy that cannot legally be excluded under the Australian Consumer Law.

3. Orders

By placing an order, you agree that the information you provide is accurate and complete.

After an order is placed, we reserve the right to cancel or refuse an order where reasonably necessary, including where:

• A product is unavailable
• Incorrect pricing or product information has been displayed
• Fraudulent or suspicious activity is detected
• We are unable to fulfil or deliver the order

If we cancel an order after payment has been received, the applicable amount will be refunded.

4. Pricing and Payment

All prices are displayed in the currency shown on our website.

You agree to provide current, complete, and accurate payment and billing information when making a purchase.

Any applicable shipping charges will be calculated and displayed at checkout before your order is completed.

5. Shipping and Delivery

Estimated delivery times are generally 5–10 business days, although delivery times may vary.

Delays can occur during periods of high order volume, public holidays, courier disruptions, customs processing, severe weather, or other circumstances outside our reasonable control.

Estimated delivery times are not guaranteed delivery dates.

Please refer to our Shipping Policy for further information.

6. Returns and Refunds

Returns, refunds, replacements, and cancellations are handled in accordance with our Returns & Refunds Policy and applicable Australian Consumer Law.

Nothing in our policies is intended to exclude or limit rights that cannot legally be excluded.

7. Third-Party Fulfilment and Services

Some products sold by Somna may be stored, processed, fulfilled, or shipped by third-party suppliers and logistics providers.

By purchasing from us, you acknowledge that third parties may be involved in fulfilling and delivering your order.

Somna remains responsible for its obligations to customers under applicable Australian consumer laws regardless of the involvement of third-party suppliers.

8. Product Use

Customers are responsible for reading and following any instructions, warnings, or usage information provided with a product.

Products should only be used for their intended purpose.

Information provided on our website is for general informational purposes and should not be treated as professional or medical advice.

9. Intellectual Property

Unless otherwise stated, the Somna name, branding, website content, graphics, designs, and other original materials are owned by or licensed to Somna.

You may not reproduce, distribute, sell, or commercially exploit our intellectual property without permission.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, availability, or practices of independent third-party websites. Accessing third-party services is at your own discretion and may be subject to their own terms and policies.

11. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other information.

Where legally permitted, we reserve the right to correct errors and update information. If an error materially affects an order you have already placed, we will take reasonable steps to notify you and provide an appropriate remedy where required.

12. Limitation of Liability

To the maximum extent permitted by law, Somna will not be liable for indirect or consequential losses arising from your use of our website or products.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or liability that cannot lawfully be excluded under the Australian Consumer Law.

13. Privacy

Your personal information will be handled in accordance with our Privacy Policy and applicable privacy laws.

Information required to process and deliver your order may be provided to payment processors, suppliers, fulfilment providers, couriers, and other service providers where reasonably necessary to complete your purchase.

14. Changes to These Terms

We may update these Terms of Service from time to time. Updated Terms will take effect when published on our website unless otherwise stated.

Your continued use of the website following an update will be subject to the Terms then in effect.

15. Governing Law

These Terms are governed by the laws of Australia and the applicable laws of the Australian state or territory in which Somna operates.

16. Contact

If you have questions about these Terms of Service, please contact Somna Customer Support using the contact details provided on our website.

Last updated: 18 August 2026